Privacy Policy

Cumbria Access & Engineering Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us.

Our registered contact details are:

1. Information We Collect

We may collect and process the following information:

  • Personal details you provide (e.g. name, phone number, email address) when you use our Contact Us page.

  • Business information provided when requesting quotations or service details.

  • Technical data such as IP address, browser type, and cookies when you browse our website.

  • Usage data to understand how visitors use our site and improve performance.

2. How We Use Your Information

Your data may be used for:

  • Responding to your enquiries and providing services.

  • Preparing quotations and carrying out agreed work.

  • Managing our website and monitoring usage.

  • Meeting our legal and regulatory obligations.

  • Marketing relevant services, where you have given consent.

We will never sell or misuse your data.

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. They help us:

  • Analyse website traffic and usage.

  • Improve functionality and performance.

  • Remember your preferences.

You can disable cookies in your browser settings, but some features of the website may not work correctly.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract: To provide services you request.

  • Consent: Where you have agreed to receive marketing.

  • Legitimate interests: To improve our services and website.

  • Legal obligation: To comply with UK law.

5. Data Sharing

We only share personal data when necessary, such as with:

  • Service providers assisting in our operations.

  • Regulators or legal authorities where required.

  • Third parties if we sell or restructure part of the business.

We do not transfer data outside the UK without safeguards in place.

6. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless longer retention is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccuracies.

  • Request deletion (“right to be forgotten”).

  • Restrict processing.

  • Object to certain uses.

  • Data portability.

  • Withdraw consent at any time.

To exercise your rights, please contact us using the details above or through our Contact Us page.

8. Security

We take appropriate measures to protect personal data from loss, misuse, or unauthorised access.

9. Third-Party Links

Our website may contain links to third-party sites (e.g. social media). We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available on this website.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: